Client Success Manager (English)

Bucharest, Romania

Wallter is seeking a passionate and client-focused Client Success Manager to join our growing team in Bucharest, Romania! In this role, you will be the primary point of contact for our approved clients, ensuring a seamless and positive experience with Wallter’s products and services.

Responsibilities:

  • Build strong and lasting relationships with assigned clients, fostering trust and loyalty.
  • Proactively identify client needs and provide ongoing support to maximize their success with Wallter.
  • Become an expert on Wallter’s products and services, confidently resolving client inquiries and issues.
  • Manage client requests and inquiries through various channels including email, social media (WhatsApp, Telegram, Skype), and phone (if applicable).
  • Collaborate effectively with internal teams (Sales, Operations, Product) to ensure timely and comprehensive solutions for clients.
  • Monitor client sentiment and proactively address potential concerns to prevent churn.
  • Continuously identify opportunities to improve the client experience and contribute to the development of successful client onboarding and support processes.

Qualifications:

  • Minimum 2-4 years of experience in online and offline customer-facing roles.
  • Experience in a Financial Institution (FinTech or traditional) is a plus.
  • Excellent written and verbal communication skills in English (must-have), with the confidence to clearly explain complex financial concepts to clients.
  • Strong problem-solving and analytical skills with the ability to identify root causes of issues.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Proactive, resourceful, and self-motivated with a strong work ethic.
  • Proficiency in MS Office Suite and CRM software is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a growing and innovative FinTech company.
  • Make a real impact on client success and contribute to Wallter’s growth.

We are Offering

  • Global team and international environment.
  • Growth and development opportunities in a fast-paced Fintech company.
  • Pet-friendly office
  • We’re proud to be an equal-opportunity employer – Wallter was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Please send us your resume in English.

Ready to Apply?