We’re Wallter, an innovative Electronic Money Institution (EMI) based in Lithuania, with offices both in Lithuania and Romania. We’re seeking a friendly and customer-focused individual to join our team as a Customer Service Officer in the Customer Success Department in the Romanian office. In this role, you will play a vital part in providing exceptional support to our valued clients and assisting them with their financial needs.
This is what you’ll do:
- Provide excellent customer service by addressing client inquiries and resolving issues promptly and professionally.
- Assist clients in navigating our fintech platform, helping them with account setup, transaction processes, and troubleshooting any technical difficulties.
- Respond to customer inquiries via phone, email, and chat, ensuring a helpful and empathetic approach.
- Maintain accurate records of customer interactions and transactions using our system.
- Collaborate with other teams, including technical support and compliance, to ensure seamless resolution of customer concerns.
- Stay up-to-date with our products, services, and industry trends to provide accurate and current information to customers.
- Identify opportunities to enhance the customer experience, upsell, and provide feedback to the management team.
This is what you’ll bring:
- Previous customer service experience, preferably in the financial or fintech industry, with a focus on electronic money institutions and banking operations.
- Knowledge of financial products and services, such as banking, payments, or investment platforms, is a plus.
- Strong communication skills, both verbal and written, enabling clear and concise explanations.
- Excellent problem-solving skills and a proactive mindset to find effective solutions.
- Ability to remain calm and patient when handling challenging customer situations.
- Familiarity with CRM systems and other customer support tools (eg. PipeDrive).
- A bachelor’s degree in business, finance, or a related field is preferred but not required.