FAQ

Follow the link and apply for a new account. Here’s a short video about how to register for a Wallter account.

Ensure you have the following documents available: Registry Extract/Certificate of Incumbency and Memorandum and Articles of Association. Additional supporting documents will be required, depending on the type of account you wish to open and other parameters such as jurisdiction, incorporation date, and licensing requirements. We’ll guide you on the specific documents to submit based on the information provided during the onboarding process.

You can read more details in our blog posts:

• European Companies – Best Practices for European Companies Opening a Borderless Bank Account
• Non-European Companies – A Guide for Non-European Companies Opening a Borderless Bank Account

Once you fulfill all the requested requirements and provide the necessary documents, it takes 1 to 5 working days for the account to be approved.

Wallter offers remote identification methods, so the individual identification and collection of the company’s KYC (Know Your Customer) documentation may be done remotely. See here How to correctly complete Wallter’s identity verification process.
In this case, we only require copies of your ID document. Corporate documents are required to be submitted during the application process. Alternatively, all copies of documents should be originally certified by a notary (in some cases by Apostille), and sent directly to: [email protected].

Follow the link to see the fee schedule.

The full list of prohibited businesses and jurisdictions can be found here.

You can order a prepaid business card by emailing us at [email protected]. Currently, the cards are available only for existing clients.

Please login to your cardholder portal at https://login.crunchpayments.com, go to account settings – activation code.

Log in to your cardholder portal at https://login.crunchpayments.com/ to access your statement.

You can make purchases using your card wherever Mastercard is accepted, both online and at any Point-Of-Sale (POS) terminal. Additionally, you can withdraw cash from any ATM that accepts Mastercard.

You can easily tup-up your prepaid card from your Wallter account.

If your card is lost or stolen, please report it to your account manager at [email protected] immediately, and proceed to block your card at https://login.crunchpayments.com/.

We do not sell, lease or rent your personal data in any way. We may disclose your personal information to companies within the Wallter Group, our merchants, fraud and credit reference agencies we use for onboarding in accordance with our Privacy Policy. This may be necessary in order to, among other things, fulfill your request, process your payment details, provide support services and monitor fraudulent activities. When mandatory by law, we may be obliged to disclose your personal data to certain authorities and law enforcement agencies. Please note, we may share your personal information with third parties only in ways that are described in our Privacy Policy.

To change these details you need to write an email to [email protected].

A monthly statement is issued automatically. You may find it here: Login >> Report: Statement Report.

Go to Between My Accounts -> When choosing two of your accounts with different currencies, the platform will automatically offer a currency conversion. You can select whether you wish to sell or buy currencies, specify the amount, and choose the ‘From’ and ‘To’ accounts for the transfer.

Currently, we support the following currencies: EUR, USD, GBP, AUD, and CAD.
Please contact us for additional currencies.

To receive funds in your account, you must utilize all your bank details. You can find them in the reference letter you received during the onboarding process. Further details can be found in our User Manual.

Yes, you can receive SEPA and SWIFT payments.

Yes, you can send SEPA and SWIFT payments using the Transfer Money function.

If you have forgotten your password and need to reset it, click ‘Forgot my password‘ on the Login page and follow the necessary steps.

Mass payment allows you to make multiple SEPA transfers simultaneously easily and fast!

Instead of creating one transfer for each beneficiary separately, you can upload all the beneficiary data into a .xlsx template and generate the transactions with one click.

Here is a step-by-step guide to making bulk payments:

1. Access the Mass Payment tab
2. Select the source account
3. Upload the completed mass payment template -> Click Execute.

The transaction list is sent for processing and displayed in recent mass payments as Processing.
Once completed, your transactions will be visible in your Dashboard.

Mass Payment Template Guidelines

To ensure your mass payments are processed correctly, please ensure the following:

• Don’t change the format and the columns in the .xlsx template;
• Use only SEPA IBAN accounts;
• The beneficiary country only ISO Alpha-2 code (i.e LT , GB , DE);
• No special character in any of the cells (including , – / ).

Video Tutorial: How To Use Mass Payment

Wallter is regulated by the Central Bank of Lithuania and follows the PSD2.