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Follow the link and apply for a new account.

The supporting documents vary according to the type of account you want to open and additional parameters like jurisdiction, incorporation date, license, etc. We will guide you on which documents to submit according to the information you will provide during the onboarding process.

Once you fulfill all the requested requirements and provide necessary documents, it takes 4-5 days for the account to be approved.

Wallter offers remote identification methods, so the individual identification and collection of the company’s KYC (Know Your Customer) documentation may be done remotely. See here How to correctly complete Wallter’s identity verification process.
In this case, we only require copies of your ID document. Corporate documents are required to be submitted during the application process. Alternatively, all copies of documents should be originally certified by a notary (in some cases by Apostille), and sent directly to: crm@wallter.com.

Follow the link to see the fee schedule.

You can order the card through our website. Currently, the card is offered to existing clients only.

Please login to your cardholder portal at https://login.crunchpayments.com, go to account settings – activation code.

Please login to your cardholder portal at https://login.crunchpayments.com/ – your statement.

You can make a purchase using your card wherever Mastercard is accepted, online, and at any POS. You may also withdraw cash from any ATM that accepts Mastercard.

You can easily load your card from your Wallter account.

Please report this to your account manager and block your card at https://login.crunchpayments.com/.

We do not sell, lease or rent your personal data in any way. We may disclose your personal information to companies within the Wallter Group, our merchants, fraud and credit reference agencies we use for onboarding in accordance with our Privacy Policy. This may be necessary in order to, among other things, fulfill your request, process your payment details, provide support services and monitor fraudulent activities. When mandatory by law, we may be obliged to disclose your personal data to certain authorities and law enforcement agencies. Please note, we may share your personal information with third parties only in ways that are described in our Privacy Policy.

To change these details you need to write an email to crm@wallter.com.

A monthly statement is issued automatically. You may find it here: Login >> Report: Statement Report.

You can exchange currency by logging into your account and clicking Summary: Currency Exchange

Currently, we support the following currencies: EUR, USD, SGD, GBP, AUD, and CAD.
Please contact us for additional currencies.

In order to receive funds to your account, you need to use all your bank details. They can be found in the reference letter you received during the onboarding.

Yes, you can receive SEPA and SWIFT payments.

Yes, you can send SEPA and SWIFT payments using the Transfer Money function.

For resetting your password, please go to login >> forgot password, and follow the steps.

Wallter is regulated by the Central Bank of Lithuania and follows the PSD2.